Support Center

How to get support

Chef Edition support covers recipe profiles, saved recipes, chef collections, friends, groups, events, app access, and premium access questions.

When you contact NoteStep, include the app name, your account email if relevant, your device model, operating system version, app version, and the exact steps that caused the issue.

Do not send passwords, payment card numbers, private authentication codes, medical records, or other highly sensitive details through a website support message.

Billing and subscriptions

Apple and Google process final store billing. NoteStep can help identify where to manage the subscription, but refunds and payment changes are handled by the store account used to purchase.

RevenueCat may be used in the app to read subscription status and unlock app access, but it does not replace Apple or Google billing support.

Chef Edition currently presents premium access around Yearly and Lifetime access. Historical or deprecated purchase identifiers may exist for compatibility but are not the active public purchase model.

Account and app data

For account questions, include the email address used in the app and describe whether the request is about access, deletion, export, or correction.

For recipe, collection, friend, group, or event problems, describe the object involved and whether the issue is missing content, incorrect sync, upload failure, sharing, or account access.

Privacy and data requests

Chef Edition privacy requests may include access, correction, deletion, export, or questions about app-related data handling.

For a privacy request, clearly include the app name, the request type, the account email if relevant, and enough information to verify and locate the applicable account or store purchase.

Some records may need to be retained for store purchase history, fraud prevention, security, tax, legal compliance, dispute handling, or backup recovery.